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| Research on the demand attributes of traditional Chinese medicine nursing services for inpatients in tertiary traditional Chinese medicine hospitals based on the Kano model |
| Hits 295 Download times 237 Received:January 11, 2024 |
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| DOI
10.11656/j.issn.1672-1519.2024.04.14 |
| Key Words
traditional Chinese medicine nursing;inpatient;nursing service demands;Kano model;attribute analysis |
| Author Name | Affiliation | E-mail | | DENG Ning | Nursing Department, The Second Affiliated Hospital of Tianjin University of Traditional Chinese Medicine, Tianjin 300250, China | | | WANG Yan | Nursing Department, The Second Affiliated Hospital of Tianjin University of Traditional Chinese Medicine, Tianjin 300250, China | | | WANG Shuling | Nursing Department, The Second Affiliated Hospital of Tianjin University of Traditional Chinese Medicine, Tianjin 300250, China | wsl_722@sina.com |
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| Abstract
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| [Objective] To analyze the demand attributes of traditional Chinese mediciｎｅ（ＴＣＭ） ｎursing services for inpatients in tertiary TCM hospitals，and propose strategies for improving TCM nursing services in tertiary TCM hospitals. [Methods] Based on the Kano model，a questionnaire on demand for TCM nursing services among inpatients in a tertiary TCM hospital in Tianjin was designed. A total of 469 inpatients were surveyed using quantitative and qualitative methods to determine the classification and priority ranking of demand attributes for TCM nursing services. [Results] Through demand analysis using the Kano model and the Better-Worse coefficient，a total of 14 essential attributes，9 attractive attributes，and 6 expected attributes for TCM nursing services among inpatients in tertiary TCM hospitals were identified. [Conclusion] Hospital administrators of tertiary TCM hospitals should prioritize their strategies based on the priority ranking of demand for TCM nursing services among inpatients. They should ensure the provision of essential attributes，increase investment in expected attributes，and develop innovative and attractive attributes to ensure an efficient match between the demand and supply of TCM nursing services. |
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